You are entitled to a full refund if you request one within 14 days of you receiving your documents.
This request should be in writing, alternatively you can call us on
0800 860 6907
Please do not contact the bank for a refund, we offer a no quibble refund policy.
If you request a refund after the 14 day cooling off period and are paying monthly or quarterly, no refunds are due. No further payments will be taken.
If you request a refund after the 14 day cooling off period and are paying annually, you will be entitled to a full pro-rata refund for any remaining months minus a £30 administration fee.